From the admission process and the initial tour with the administrator, everyone was very gracious with us and helped us understand what to expect and really helped ease our fears with this difficult decision. Throughout Tom's stay, as the challenges came, everyone was great at giving us the appropriate information to both to help guide us and help us not miss any opportunity to care for my husband. The care he received was exceptional. The C.N.A's and nurses were sincere and personal and everything they did for Tom and our family was above and beyond what we had expected. As Tom drew closer to passing, staff were considerate of noise, environment, appropriate in their approach, and very gentle and caring, making this difficult time into a beautiful moment. We went into the process with such an expectation of difficulty, but after Tom passed and we left, we found ourselves missing the staff and residents as we reflected on what we have come to see as a very unexpected blessing. The utmost respect and dignity was offered our family all the way up to the time Tom was prepared and taken out of the building by the funeral home. We were so moved by the whole experience.
We would highly recommend the Medilodge of Leelanau to anyone in a season of life who would require this type of care.
